The Pavilion Pantry provides cricket teas to clubs across the season — ordered by club officials through our dashboard and delivered to your ground on match days.
If you have any questions about this policy or how we handle your information, contact us at orders@thepavilionpantry.co.uk — email is the best way to reach us and we will respond within one month. We are the data controller for the information described here.
When a club signs up, we collect the club name, a contact name, email address and (optionally) a phone number. Once your account is set up you may also add your ground address, your usual headcount, and any dietary or allergy notes you want us to cater for.
When a tea is ordered, we keep the fixture date, the number of people, the menu selections, the agreed prices and the total — so we can prepare, deliver and invoice correctly.
If you use the “Get in touch” form, we receive whatever details you choose to send — typically your club, name, email, phone number and message.
We also keep basic sign-in information so clubs can log in securely, including a record of when accounts are created.
We use this information to run your club account, prepare and deliver the teas you order, send confirmations and reminders around the ordering cutoff, and produce invoices and spend summaries for your club.
We use enquiry details to reply to clubs interested in signing up.
Where you give us dietary or allergy information, we use it solely to make sure the teas we prepare are safe for your players and visitors.
Most of what we do is necessary to perform our contract with your club — taking orders, delivering teas and invoicing for them.
Where you send us an enquiry, we rely on your consent and our legitimate interest in responding to prospective clubs.
Dietary and allergy information is only used with your explicit instruction, because you have chosen to share it so we can cater safely.
We never sell your information, and we don’t use it for advertising.
We share it only with the service providers that keep the site running: our cloud hosting and database provider (which stores club accounts and orders securely) and our email provider (which delivers confirmations and alerts). They may only process this information on our instructions.
We may disclose information if the law requires it.
We keep club account and order information for as long as your club is active with us, and for up to six years afterwards where we need it for accounting and tax records.
Enquiry details are kept for up to two years if no club account follows.
Our site uses only essential cookies and local storage to keep clubs signed in to their dashboard. We do not run advertising, tracking or analytics cookies.
Full details are set out in our cookie policy.
Club accounts are protected by password sign-in, and each club can only see its own orders, prices and details. Access to club records is restricted to The Pavilion Pantry team.
Under UK data protection law you can ask for a copy of the information we hold about you, ask us to correct or delete it, object to or restrict how we use it, and ask us to move it to another provider.
To do any of these, email orders@thepavilionpantry.co.uk and we will respond within one month. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
If we change this policy we will update this page, and let clubs know directly if the change is significant.
Allergens: our teas are prepared in a kitchen that handles gluten, dairy, eggs, nuts and other common allergens. We follow the dietary and allergy notes your club gives us, but clubs remain responsible for making their own players and visitors aware of what is being served and checking it is right for them.
Pricing and availability: prices are agreed individually with each club and confirmed in their dashboard. Menus may vary with the season and with ingredient availability.
Website information: pages on this site are for information only and do not form a contractual offer. Placing an order through the dashboard is what creates the arrangement between your club and The Pavilion Pantry.